Recent Posts

Various Types of Storm Damage - SERVPRO of Stone Mountain/Clarkston

8/24/2021 (Permalink)

Storm damage can be extremely devastating and immediate action is usually needed. SERVPRO® of Stone Mountain / Clarkston is a designated Large Loss Recovery Team (LLRT) that is equipped with expert professionals to help you at every step.  During large storm events that cause major structural damage our crews condense to serve the primary areas of Stone Mountain, Tucker, Lithonia and Clarkston in Dekalb County.  Some of the most common storms types seen in our area include:


Wind damage restoration is often needed following hurricanes and tornadoes. Homes can suffer from roof damage which includes anything from a missing roof to harsh winds and rain tearing away asphalt shingles. It is important to note that correcting roof damage can be difficult for homeowners to detect after a disaster, because roof leakage is not always visible. This is because wind damage may loosen flashing, which may not cause roof leakage until weeks after a storm. Obtaining immediate roof repair can help prevent serious long-term interior damage such as mold. SERVPRO of Stone Mountain / Clarkston works with our partners to help provide tarping services and roof repair.


Flood damage is another major type of storm damage. Flood water frequently poses a risk in coastal areas, but heavy rains may cause river flooding miles inland as well. If surrounding terrain cannot absorb ground water, runoff contributes to flood water.  Flooding can also disrupt municipal water systems causing additional backups and contaminated ground water.  Should the contaminated flood water enter your home or business you may need professional assistance to evaluate the damage. Hiring SERVPRO of Stone Mountain / Clarkston can allow you to begin your cleanup process before any serious water damage occurs.


Lightning damage from powerful thunderstorms can cause fires or severe electrical damage from structures not being properly grounded.  Our contents division has extensive experience with cleaning, deodorization and contents management to get you back on the right path after suffering fire damage.  Fast response is needed to help prevent secondary damages caused by acidic soot.

No matter the disaster, we are simply a phone call away.  Our on-call technicians are on call 24/7 and can always be reached at (770) 496-1976

Things to Remember After a House Fire

7/26/2021 (Permalink)

Having a house fire strike your home is a fearful and overwhelming life experience. Whether it was extinguished immediately or continued on to become severe, the damage caused by a house fire can be far-reaching and difficult to deal with.

In order to help you recover, we have included some things to remember in order to pick up the pieces from a house fire and be able to continue on with life.

Picking Up the Pieces Following a House Fire

Prepare yourself for what to expect. Though many of us are familiar with fire damage in the abstract, seeing it firsthand in a way that impacts your own life is a different experience altogether. Prepare yourself before you enter your home, and remember that fire damage can often impact areas that were not even near the flames due to the way that smoke and soot can travel.

Wait to enter your home. While springing into action is a common reaction following a house fire, it is important that you are not doing anything that could put you in harm’s way. Fires can lead to structural issues for a home, and entering too early could put you at risk. Be sure to check with officials to make sure it is completely safe before you attempt to go back into the home.

Contact your insurance company. Filing a fire insurance claim is different with every provider, so getting in touch with yours to learn more about the process will help you make sure you follow the right protocols and get the most out of your claim.

Document the damages. Creating an inventory list and taking plenty of photos is a great way to stay organized and not accidentally leave something out. Go room by room to document the damages to your belongings and structures so you have clear records both for your benefit and to ease the difficulties of filing an insurance claim.

Contact your restoration company. The aftermath of a fire can be emotionally taxing to deal with, which is why we always recommend working with a reputable, professional restoration company to make things easier on your family. A good restoration crew will give you immeasurable peace of mind so you can worry less about the recovery process and focus more on healing.

If your home is damaged in a house fire, you can count on us to help you. Get in touch at any hour at 770-496-1976 for a quick response.

SERVPRO of Stone Mountain/Clarkston is a Trusted Partner for Fire Damage Remediation

6/22/2021 (Permalink)

No one wants to think about what happens after a house fire. But that situation will become a reality for millions of homeowners over the next year, including in our community. If you are dealing with the aftermath of a house fire, our team wants to help you restore your home.

Here’s why people who live here see us as a trusted partner for fire damage remediation and restoration:

We restore things before you replace them. Our team works with you to remediate the damage in a logical, economical way. Our goal is to guide you through the process economically and logically, saving you money on your repairs and your insurance premiums. We’ll make it "Like it never even happened," at all.

We can help with the whole process. Did you know fires can cause water damage? They also cause smoke damage to your home’s walls, upholstery, furniture and curtains. We have the skills and equipment needed to repair these problems.

We’re locally owned and operated. SERVPRO is a national company. But our business is located in Stone Mountain and owned by a resident. That means our teams have access to the resources and training of a growing national company. We bring the advantages of that partnership to the jobs we do in the community.

We’re available to help 247. Fires don’t always happen during regular working hours. Beginning the restoration process is a vital step in restoring your home to its original state. Timing matters during an emergency, so our team is available at any time when you need help.

If you have fire damage in your home due to a kitchen, heating or other fire, you can count on us for restoration assistance. Our team is always ready to meet your needs and help you restore your home. Contact us at any time at 770-496-1976 to learn more about our restoration services.

Get Certified: SERVPRO Cleaned

6/21/2021 (Permalink)

As recovery from the Covid-19 pandemic continues, families and communities are hoping that “normal” life is on its way back in full, and business owners are hopeful for a full return to economic recovery as well.

But a new challenge for business owners is here: How can you ensure that your business is clean, safe and sanitized, and how can you let returning employees and customers know they’re safe at the same time?

Get Certified: SERVPRO Cleaned

The Certified: SERVPRO Cleaned program gives you both. We’ll sanitize your building with a custom solution that’s proven effective against everything from MRSA to anthrax, and equip you with ways to let your customers know before they ever walk through the door that their health is a priority.

It’s all possible because of the three C’s:

Consult. Your business is uniquely situated, and we know that means it has sanitation and cleaning needs that other area businesses may not have. We’ll work with you to determine the best set of options for you. It helps that SERVPRO of Gwinnett County South is locally owned and operated, so we are already acquainted with many of the intricacies of the greater Atlanta area.

Clean. Once we settle on a sanitation plan, we’ll be hard at work making sure your building is next-level clean. We’ll disinfect your business with exclusive, hospital-grade cleaning methods no one else can offer, and you’ll end up with an extreme level of sanitation that meets or exceeds current CDC standards, is NSF-approved for food safety and is EPA-tested for use around children, elderly individuals and pets. And a Certified: SERVPRO Cleaned program goes past COVID-19 protection—this clean will fight the germs that cause any number of contagious diseases and virus, so your customers and employees can breathe easy and relax inside your store or office.

Certify. Now you can share your good news with everyone by displaying the Certified: SERVPRO Cleaned shield in your front window, on your door, your website and more. This lets returning customers and potential passers-by know that you care about them, because you’ve gone to lengths many business owners haven’t to care for their health and safety.

If you’re ready to get serious about sanitation and have your business Certified: SERVPRO Cleaned, get in touch today at 770-496-1976 to get the best team in cleanup and restoration on your side.

SERVPRO of Stone Mountain/Clarkston Severe Storm Tips

6/21/2021 (Permalink)

Because of how regularly severe storms and weather events can occur during the warmer seasons of the year, every single storm should be revered as a possible threat. Every storm has the potential to cause significant damage and pose a serious threat to unprotected people, so before one strikes, make sure you are doing what you can to boost your household safety efforts just in case.

Being aware of what watches and warnings mean, having ample emergency supplies stored and having multiple ways to tune into emergency broadcasts will help you be certain that you are as prepared as possible.

Be Aware of What Watches and Warnings Mean

When severe weather is on the way, local officials will generally issue watches and warnings to keep the public informed about the current conditions, so it is important to know what they mean. A storm watch is issued if conditions are particularly favorable for a storm to develop, but one has yet to occur in the area. A storm warning is more serious, as it means storms have been spotted on the ground and are a threat to the area. During a storm watch, you can simply stay alert, but during a storm warning, you should take cover immediately

Have Ample Emergency Supplies Stored

If a storm is nearby, it is important to seek shelter and stay put until the threat passes—which is why having everything you need at home is so highly recommended. Be sure you have enough food and water packed for everyone in your family in case utilities go out, as well as flashlights and extra batteries so you have a light source. You should also have a “safe zone” in the home—somewhere you can go that is sheltered from external walls as much as possible where you can wait out the worst of the storm.

Have Multiple Ways to Tune Into Emergency Broadcasts

While most of us rely on our smartphones to get information about the weather, this method can have some drawbacks and is not reliable during severe weather. Because cell reception can be spotty during severe storms and electricity is often unreliable, make sure you have multiple ways to get alerts that do not depend on the traditional power grid. A non-electrical weather radio powered by batteries or manually is often a good solution for this.

If your home has been impacted by storm damage, we are here for you. You can contact SERVPRO of Stone Mountain/Clarkston at (770)496-1976 to get a quick response to your home’s damages.

Summer Fireworks - Remember these Safety Tips

6/18/2021 (Permalink)

Fireworks are a great way to help celebrate the summer holidays. Keep these safety tips in mind before lighting up your celebration. Remember fireworks injure 10,000 people per year, so keep your family safe.

  • Always have adult supervision
  • Keep fireworks away from children. Sparklers can burn up to 1200 degrees
  • Always wear eye protection
  • Never light fireworks indoor or near grassy areas
  • Obey local laws regarding fireworks
  • Alcohol and fireworks do not mix
  • Follow label instructions
  • Never point or throw fireworks at another person
  • Always have an bucket or water or hose near by
  • Never carry fireworks in your pocket
  • Never shoot fireworks in metal or glass containers
  • Light one firework at a time
  • Never attempt to re-light a firework
  • Never have any portion of your body over the firework
  • Don’t experiment with homemade fireworks
  • Buy only fireworks from a legal source
  • Keep your pets indoors and away from fireworks

Unfortunately, accidents happen. In case of fire or water damage call SERVPRO of Stone Mountain/Clarkston at 770-496-1976. We are available 24/7 to help!

Trusted by Your Insurance Agent!

6/11/2021 (Permalink)

SERVPRO blends customer service with accountability! They understand your responsibility to provide results to your shareholders and clients. SERVPRO is uniquely qualified to help when disaster strikes, making you their "hero" in their times of need. 

We are here to make you look good.

There are many ways to ensure success as an insurance agent. Having a strong office staff, a company who pays claims in an ethical and timely manner, advertising, being involved in your community, and maintaining a positive relationship with your clients are just a few. SERVPRO knows how critical it is that every job goes as smooth as possible, ensuring your clients trust you time and time again when they need help. Our teams are trained to reduce the lost time and mitigate the damages as quickly as possible. Whether it’s fire, water, mold or any other cleanup; we are here to help, 24 hours a day. 

Our team members are available for direct cellular calls 7 days a week, 24 hours a day. You earn your client’s loyalty by providing timely solutions. You provide help in a time of need. Instead of offering a call center solution, our team members are available to take the call on their business line! We will personally call your client back, offer a listening ear, and take away some of the fear they are experiencing.

Having a relationship with SERVPRO and our team of highly trained professionals has many benefits. We will ensure help arrives quickly (following our 1-4-8 time commitment), and our production team will help your clients regain control of their lives by treating them with respect, courteousness and working hard to get the job done correctly the first time. There are no unwelcome surprises with SERVPRO. Calling direct reduces wait times. The faster SERPVRO's team can arrive onsite to perform the cleanup, the better the results. 

That’s the SERVPRO difference. Contact us at the SERVPRO® of Stone Mountain/Clarkston at 770-496-1976. We are always here to help!.

Commercial Water Damage

6/11/2021 (Permalink)

Commercial Water Damage Restoration

Water damage to your commercial building can be as simple as outside flood water entering the front lobby of your building or as complex as a fire sprinkler discharging on the tenth floor of an office building.  We have extensive experience on all different types and sizes of commercial water losses in the greater Atlanta area.

Developing a Plan

As soon as we arrive onsite our number one priority is learning your main priority.  After all, nobody knows your business better than you do!  Our technicians understand that you need to have your business up and running as soon as possible.  We also understand that as a business owner or manager you are having to deal with dozens of needs during a crisis: employees, inventory, technology, customers.  We need to understand your priority so that we can develop a plan that works for your business.

Large Loss Response Team

SERVPRO of Stone Mountain / Clarkston is a qualified Large Loss Response Team (LLRT).  Being named an LLRT team member means that we have been vetted for having the resources and experience to handle large commercial losses.  So when an emergency situation arises in your business, give us a call and we will be on our way with the help you need!

As a Business Owner, Know the Dangers of Natural Disasters

6/11/2021 (Permalink)

As you work to build your business into a successful one, there are many things to be concerned with along the way—however, many business owners fail to be concerned with the dangers of natural disasters and the impact they can have.

Many businesses struggle to reopen in the aftermath of an emergency, but through careful planning and preparation, you can reduce the likelihood of this impacting you.

Safety is always the main concern in regard to disasters, which is why it is wise to plan for keeping your staff safe during emergency scenarios before anything else. Once that is settled, you can begin to think through the recovery steps and what actions you should take in order to get your doors reopened as quickly as possible.

Planning Out the Recovery Steps if Your Business Is Hit By a Disaster

Check with your insurance and restoration companies first. What is considered covered damage to your business after a disaster varies based on your insurance policy, so getting in touch with them quickly is wise to determine the next steps. Afterward, contact your restoration company to get your damage taken care of quickly. In many cases, a commercial restoration company can also work with your insurance on your behalf.

Make customers aware of your plans for reopening. It is important to let your customers know what is happening in the wake of a disaster, whether it is through signage or social media. It is also smart to come up with creative ways that people can still show their support while you are closed, whether it be through online purchases, gift cards or some other avenue that can provide your business with income even while you work to recover.

See what disaster assistance you qualify for. After an event has been declared a disaster, many resources open up to business owners to apply for. The Small Business Administration offers commercial loans for this very reason, which can be used to cover multiple costs and are provided with flexible terms and repayment options to provide the maximum value.

If your business has been damaged due to a disaster, we’re here to help. Contact us at 770-496-1976 any hour to report your damage or to learn more about our commercial restoration services.

Be Prepared for a Commercial Flood

6/11/2021 (Permalink)

Preparing for a flood is one of the smartest things that a business owner can do, even if they are not in an area typically prone to flooding. Statistically, 90% of natural disasters involve flooding and commonly impact areas that are not usual flooding targets.

Increasing your emergency preparedness by planning for a flood is a great idea not only for the safety of yourself and your staff but also for the continuity of your business. By planning in advance and preserving documentation, you can be more prepared to reopen after the flooding passes.

How to Prepare

It is not uncommon for business owners to not know where to start on flood preparations, but thankfully there are many resources out there. Some things to do include:

  • Use the FEMA Flood Map and locate your building in order to determine any geographical risks you might face.
  • Place copies of important documents in a secure location you will be able to access following a flood.
  • Educate employees on your official flooding action procedures, which will ensure everyone knows what their role is in a flood scenario.
  • Identify evacuation routes from various locations around the building and host regular drills.
  • Consider the idea of adding flood insurance to your business policy.
  • Store non-perishable food and water in case you face wait times for emergency personnel to arrive.
  • Raise up any valuable electronics out of the water’s path.

How to Decide What Documents to Copy

When it comes to copying documents, it is better to have anything you think you might need instead of failing to remember something. Some important things to include are:

  • An outline of your business continuity tasks
  • Means of contact for any staff members and third-party services you may need to contact
  • Your insurance agent’s contact information
  • Detailed steps for recovering computer files that have been backed up
  • Financial documents such as bank account information

If your business has experienced a flood, we are always here to help. Call us at 770-496-1976 to get our team of professionals to your business quickly so you can get back on track.