Recent Posts

SERVPRO of Stone Mountain/Clarkston is a Trusted Partner for Fire Damage Remediation

6/22/2021 (Permalink)

No one wants to think about what happens after a house fire. But that situation will become a reality for millions of homeowners over the next year, including in our community. If you are dealing with the aftermath of a house fire, our team wants to help you restore your home.

Here’s why people who live here see us as a trusted partner for fire damage remediation and restoration:

We restore things before you replace them. Our team works with you to remediate the damage in a logical, economical way. Our goal is to guide you through the process economically and logically, saving you money on your repairs and your insurance premiums. We’ll make it "Like it never even happened," at all.

We can help with the whole process. Did you know fires can cause water damage? They also cause smoke damage to your home’s walls, upholstery, furniture and curtains. We have the skills and equipment needed to repair these problems.

We’re locally owned and operated. SERVPRO is a national company. But our business is located in Stone Mountain and owned by a resident. That means our teams have access to the resources and training of a growing national company. We bring the advantages of that partnership to the jobs we do in the community.

We’re available to help 247. Fires don’t always happen during regular working hours. Beginning the restoration process is a vital step in restoring your home to its original state. Timing matters during an emergency, so our team is available at any time when you need help.

If you have fire damage in your home due to a kitchen, heating or other fire, you can count on us for restoration assistance. Our team is always ready to meet your needs and help you restore your home. Contact us at any time at 770-496-1976 to learn more about our restoration services.

Get Certified: SERVPRO Cleaned

6/21/2021 (Permalink)

As recovery from the Covid-19 pandemic continues, families and communities are hoping that “normal” life is on its way back in full, and business owners are hopeful for a full return to economic recovery as well.

But a new challenge for business owners is here: How can you ensure that your business is clean, safe and sanitized, and how can you let returning employees and customers know they’re safe at the same time?

Get Certified: SERVPRO Cleaned

The Certified: SERVPRO Cleaned program gives you both. We’ll sanitize your building with a custom solution that’s proven effective against everything from MRSA to anthrax, and equip you with ways to let your customers know before they ever walk through the door that their health is a priority.

It’s all possible because of the three C’s:

Consult. Your business is uniquely situated, and we know that means it has sanitation and cleaning needs that other area businesses may not have. We’ll work with you to determine the best set of options for you. It helps that SERVPRO of Gwinnett County South is locally owned and operated, so we are already acquainted with many of the intricacies of the greater Atlanta area.

Clean. Once we settle on a sanitation plan, we’ll be hard at work making sure your building is next-level clean. We’ll disinfect your business with exclusive, hospital-grade cleaning methods no one else can offer, and you’ll end up with an extreme level of sanitation that meets or exceeds current CDC standards, is NSF-approved for food safety and is EPA-tested for use around children, elderly individuals and pets. And a Certified: SERVPRO Cleaned program goes past COVID-19 protection—this clean will fight the germs that cause any number of contagious diseases and virus, so your customers and employees can breathe easy and relax inside your store or office.

Certify. Now you can share your good news with everyone by displaying the Certified: SERVPRO Cleaned shield in your front window, on your door, your website and more. This lets returning customers and potential passers-by know that you care about them, because you’ve gone to lengths many business owners haven’t to care for their health and safety.

If you’re ready to get serious about sanitation and have your business Certified: SERVPRO Cleaned, get in touch today at 770-496-1976 to get the best team in cleanup and restoration on your side.

SERVPRO of Stone Mountain/Clarkston Severe Storm Tips

6/21/2021 (Permalink)

Because of how regularly severe storms and weather events can occur during the warmer seasons of the year, every single storm should be revered as a possible threat. Every storm has the potential to cause significant damage and pose a serious threat to unprotected people, so before one strikes, make sure you are doing what you can to boost your household safety efforts just in case.

Being aware of what watches and warnings mean, having ample emergency supplies stored and having multiple ways to tune into emergency broadcasts will help you be certain that you are as prepared as possible.

Be Aware of What Watches and Warnings Mean

When severe weather is on the way, local officials will generally issue watches and warnings to keep the public informed about the current conditions, so it is important to know what they mean. A storm watch is issued if conditions are particularly favorable for a storm to develop, but one has yet to occur in the area. A storm warning is more serious, as it means storms have been spotted on the ground and are a threat to the area. During a storm watch, you can simply stay alert, but during a storm warning, you should take cover immediately

Have Ample Emergency Supplies Stored

If a storm is nearby, it is important to seek shelter and stay put until the threat passes—which is why having everything you need at home is so highly recommended. Be sure you have enough food and water packed for everyone in your family in case utilities go out, as well as flashlights and extra batteries so you have a light source. You should also have a “safe zone” in the home—somewhere you can go that is sheltered from external walls as much as possible where you can wait out the worst of the storm.

Have Multiple Ways to Tune Into Emergency Broadcasts

While most of us rely on our smartphones to get information about the weather, this method can have some drawbacks and is not reliable during severe weather. Because cell reception can be spotty during severe storms and electricity is often unreliable, make sure you have multiple ways to get alerts that do not depend on the traditional power grid. A non-electrical weather radio powered by batteries or manually is often a good solution for this.

If your home has been impacted by storm damage, we are here for you. You can contact SERVPRO of Stone Mountain/Clarkston at (770)496-1976 to get a quick response to your home’s damages.

Summer Fireworks - Remember these Safety Tips

6/18/2021 (Permalink)

Fireworks are a great way to help celebrate the summer holidays. Keep these safety tips in mind before lighting up your celebration. Remember fireworks injure 10,000 people per year, so keep your family safe.

  • Always have adult supervision
  • Keep fireworks away from children. Sparklers can burn up to 1200 degrees
  • Always wear eye protection
  • Never light fireworks indoor or near grassy areas
  • Obey local laws regarding fireworks
  • Alcohol and fireworks do not mix
  • Follow label instructions
  • Never point or throw fireworks at another person
  • Always have an bucket or water or hose near by
  • Never carry fireworks in your pocket
  • Never shoot fireworks in metal or glass containers
  • Light one firework at a time
  • Never attempt to re-light a firework
  • Never have any portion of your body over the firework
  • Don’t experiment with homemade fireworks
  • Buy only fireworks from a legal source
  • Keep your pets indoors and away from fireworks

Unfortunately, accidents happen. In case of fire or water damage call SERVPRO of Stone Mountain/Clarkston at 770-496-1976. We are available 24/7 to help!

Trusted by Your Insurance Agent!

6/11/2021 (Permalink)

SERVPRO blends customer service with accountability! They understand your responsibility to provide results to your shareholders and clients. SERVPRO is uniquely qualified to help when disaster strikes, making you their "hero" in their times of need. 

We are here to make you look good.

There are many ways to ensure success as an insurance agent. Having a strong office staff, a company who pays claims in an ethical and timely manner, advertising, being involved in your community, and maintaining a positive relationship with your clients are just a few. SERVPRO knows how critical it is that every job goes as smooth as possible, ensuring your clients trust you time and time again when they need help. Our teams are trained to reduce the lost time and mitigate the damages as quickly as possible. Whether it’s fire, water, mold or any other cleanup; we are here to help, 24 hours a day. 

Our team members are available for direct cellular calls 7 days a week, 24 hours a day. You earn your client’s loyalty by providing timely solutions. You provide help in a time of need. Instead of offering a call center solution, our team members are available to take the call on their business line! We will personally call your client back, offer a listening ear, and take away some of the fear they are experiencing.

Having a relationship with SERVPRO and our team of highly trained professionals has many benefits. We will ensure help arrives quickly (following our 1-4-8 time commitment), and our production team will help your clients regain control of their lives by treating them with respect, courteousness and working hard to get the job done correctly the first time. There are no unwelcome surprises with SERVPRO. Calling direct reduces wait times. The faster SERPVRO's team can arrive onsite to perform the cleanup, the better the results. 

That’s the SERVPRO difference. Contact us at the SERVPRO® of Stone Mountain/Clarkston at 770-496-1976. We are always here to help!.

Commercial Water Damage

6/11/2021 (Permalink)

Commercial Water Damage Restoration

Water damage to your commercial building can be as simple as outside flood water entering the front lobby of your building or as complex as a fire sprinkler discharging on the tenth floor of an office building.  We have extensive experience on all different types and sizes of commercial water losses in the greater Atlanta area.

Developing a Plan

As soon as we arrive onsite our number one priority is learning your main priority.  After all, nobody knows your business better than you do!  Our technicians understand that you need to have your business up and running as soon as possible.  We also understand that as a business owner or manager you are having to deal with dozens of needs during a crisis: employees, inventory, technology, customers.  We need to understand your priority so that we can develop a plan that works for your business.

Large Loss Response Team

SERVPRO of Stone Mountain / Clarkston is a qualified Large Loss Response Team (LLRT).  Being named an LLRT team member means that we have been vetted for having the resources and experience to handle large commercial losses.  So when an emergency situation arises in your business, give us a call and we will be on our way with the help you need!

As a Business Owner, Know the Dangers of Natural Disasters

6/11/2021 (Permalink)

As you work to build your business into a successful one, there are many things to be concerned with along the way—however, many business owners fail to be concerned with the dangers of natural disasters and the impact they can have.

Many businesses struggle to reopen in the aftermath of an emergency, but through careful planning and preparation, you can reduce the likelihood of this impacting you.

Safety is always the main concern in regard to disasters, which is why it is wise to plan for keeping your staff safe during emergency scenarios before anything else. Once that is settled, you can begin to think through the recovery steps and what actions you should take in order to get your doors reopened as quickly as possible.

Planning Out the Recovery Steps if Your Business Is Hit By a Disaster

Check with your insurance and restoration companies first. What is considered covered damage to your business after a disaster varies based on your insurance policy, so getting in touch with them quickly is wise to determine the next steps. Afterward, contact your restoration company to get your damage taken care of quickly. In many cases, a commercial restoration company can also work with your insurance on your behalf.

Make customers aware of your plans for reopening. It is important to let your customers know what is happening in the wake of a disaster, whether it is through signage or social media. It is also smart to come up with creative ways that people can still show their support while you are closed, whether it be through online purchases, gift cards or some other avenue that can provide your business with income even while you work to recover.

See what disaster assistance you qualify for. After an event has been declared a disaster, many resources open up to business owners to apply for. The Small Business Administration offers commercial loans for this very reason, which can be used to cover multiple costs and are provided with flexible terms and repayment options to provide the maximum value.

If your business has been damaged due to a disaster, we’re here to help. Contact us at 770-496-1976 any hour to report your damage or to learn more about our commercial restoration services.

Be Prepared for a Commercial Flood

6/11/2021 (Permalink)

Preparing for a flood is one of the smartest things that a business owner can do, even if they are not in an area typically prone to flooding. Statistically, 90% of natural disasters involve flooding and commonly impact areas that are not usual flooding targets.

Increasing your emergency preparedness by planning for a flood is a great idea not only for the safety of yourself and your staff but also for the continuity of your business. By planning in advance and preserving documentation, you can be more prepared to reopen after the flooding passes.

How to Prepare

It is not uncommon for business owners to not know where to start on flood preparations, but thankfully there are many resources out there. Some things to do include:

  • Use the FEMA Flood Map and locate your building in order to determine any geographical risks you might face.
  • Place copies of important documents in a secure location you will be able to access following a flood.
  • Educate employees on your official flooding action procedures, which will ensure everyone knows what their role is in a flood scenario.
  • Identify evacuation routes from various locations around the building and host regular drills.
  • Consider the idea of adding flood insurance to your business policy.
  • Store non-perishable food and water in case you face wait times for emergency personnel to arrive.
  • Raise up any valuable electronics out of the water’s path.

How to Decide What Documents to Copy

When it comes to copying documents, it is better to have anything you think you might need instead of failing to remember something. Some important things to include are:

  • An outline of your business continuity tasks
  • Means of contact for any staff members and third-party services you may need to contact
  • Your insurance agent’s contact information
  • Detailed steps for recovering computer files that have been backed up
  • Financial documents such as bank account information

If your business has experienced a flood, we are always here to help. Call us at 770-496-1976 to get our team of professionals to your business quickly so you can get back on track.

Water Damage in Your Home

6/11/2021 (Permalink)

Water damage is an increasingly common problem, but did you know that one of the most common causes of water leaks comes from right inside the home?

Appliances such as refrigerators, dishwashers and washing machines utilize large volumes of water each day, leading to water damage that often remains hidden for a while before homeowners are ever made aware. Fortunately, we’ve got the guide to help you check and prevent leaks from getting out of hand.

Common Appliances That Lead to Water Damage

Hot Water Heater
Hot water heaters are typically designed to last for up to 15 years, but leaks can begin much earlier. Because of their design, faulty materials or installation can cause the heater’s elements to break down over time. Staying aware of how it’s operating and replacing on schedule is important for prevention.

The most common type of water line that runs to a refrigerator is a kind made of bendable plastic, which is a material prone to tears and sealant issues. Because of this, hidden leaks can arise. Due to the fact that refrigerators are rarely moved, these leaks can go on for a long time before homeowners are aware. Regular inspections are the best prevention method.

Along the same vein, dishwashers are typically only moved when they need replacement, which can reveal water damage years in the making. Make a point to check behind yours often, especially because there are many situations where water damage is not covered by insurance and it is better to catch it early to avoid serious issues.

Washing Machine
Washing machines are one of the most common places for homeowners to get leaks. They are so prone to them that experts recommend checking their hoses for leaks once a month at minimum. The hoses should also be replaced every five years regardless of if they have visible aging.

Air Conditioner
HVAC units commonly create condensation, and as long as they are draining properly, there is no cause for concern. Unfortunately, once an issue arises with this system, water can become backlogged in and around the unit and cause damage. Keeping up with your recommended maintenance is the best prevention method, as well as checking the unit for anything amiss.

If your home has been impacted by water damage or you’d like to put a plan in place in case it happens to you, contact us at 770-496-1976 to learn how we can help.

A Water Loss Can Easily Turn into Mold

6/11/2021 (Permalink)

One of the most important things about water damage is to treat it quickly. Whether you have sustained a busted pipe or something more serious, if the water damage reached your carpets and was not treated professionally, you still have damage happening right beneath your feet. Mold is growing in your carpets, and you need to take care of it. As Soon As Possible.

Mold can start within 24-48 hours of the time of loss in the right environment and conditions. Your home offers a constant food supply to the mold spores. Mold spores feed on wood, drywall, insulation, paper and anything it can get attached on. After a day or more, the mold starts colonizing, creating those big black stains we all know from photos (or from our home, if luck wasn't on our side).

Mold Is Dangerous, Even When Hidden

In most cases, mold will be discovered after it colonizes, and by then its growth is rapid. If you suspect you have mold, you should call a mold expert to check it out. Whether it's a water damage certified technician, a home inspector or an industrial hygienist. The mold usually grows where water damage hit, or where high humidity is found. If water leaked on your carpet - that's where the mold will start growing.

To protect your carpets from mold after they're flooded by water, you should follow the steps below. If it already happened, and you missed one of the steps, you should check your carpets for dark stains or moldy smell. You don't want mold growing under your carpets, in your floors and all around your home.

Steps to prevent mold after water damage:

  1. Stop the water source - first thing first. Stop the water from flowing in and get them out of your home. If it's a leaky pipe or a broken appliance, close the water main. If it's the roof, try and see if you can get a roofing company to come for an emergency service and close the gap. Once you've stopped the water from coming, you need to get it out.
  2. Extract the water - to prevent further damage and minimize long term effects, it's important to get the water out. If it's a small amount, you can blot it out or use a mop to absorb it (if on the floor and not carpets). If it's a large amount, get a water mitigation company like SERVPRO of Stone Mountain/Clarkston to help you with it.
  3. Get it Dry – Fast! - If you have fans, or you know where you can rent drying fans - go for it. If you need some help with drying your home, we'd be glad to help as well. Call us and let us know what you need. It's important to have the property dried as fast as you can to avoid mold growth, as well as the water being absorbed in carpets, floors, rugs or other items. It's also recommended to use dehumidifiers to lower the humidity in the affected area, especially if you can't air it out properly.
  4. Steam clean everything you can - carpets, rugs, flooring, furniture - if it had water get to it you want it professionally cleaned right now, before the mold gets comfortable and colonizes. Once the mold sets in, that item is probably lost and will need to be replaced.
  5. Sanitize the affected area - if you hired a professional damage restoration company, they'll do it as part of the water mitigation process. If you didn't, and decided to solve the issue yourself, you should clean anything that met the water.


If you still feel like your clean-up wasn't enough, or you feel there is mold hiding somewhere - contact us at SERVPRO of Stone Mountain/Clarkston at 770-496-1976. We'd be more than happy to pay you a visit and provide a professional opinion on the matter.

Remember, it's very dangerous to have mold in your home - mold can have very serious side effects on you and your health. Get your mold remediated as soon as you can.