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The Restoration Process for Water Damage

2/6/2020 (Permalink)

Water damage in a retail store. Water damage in a retail store.


SERVPRO® has a six-step restoration process that all clients are brought through. This process assures that the home or office is always restored to a clean, sanitary state as quickly and as efficiently as possible. SERVPRO clients have had this six-step process applied to their water damage disasters.

The six-step process includes:

1) Initial contact

SERVPRO is proud to offer 24-hour emergency response. Here at SERVPRO, we understand that, when dealing with water damage emergencies, every minute counts. When you call, the SERVPRO representative will ask specific questions regarding your particular water damage emergency.

2) Inspection and assessment

The restoration process will officially begin with a detailed assessment of the damage by a SERVPRO professional. There are different classification levels of contamination that will determine what steps are required to complete the restoration.

3) Water extraction/removal

The water extraction process will remove the majority of the water from the home of office. If extensive restoration is needed, SERVPRO can conduct a “move out” to safely and efficiently move out belongings. SERVPRO professionals will inspect and determine if carpet or carpet padding will need to be replaced.

4) Drying/dehumidification

After the water removal process, floors and walls will need to be dried and dehumidified fully to prevent warping or potential mold damage. Using specialized equipment, SERVPRO professionals will remove the last trace amounts of moisture in the home or office.

5) Cleaning/sanitizing

After extracting the water and fully drying the surfaces, SERVPRO professionals will clean the surfaces as well as belongings like furniture and personal items that may have been damaged by the water. SERVPRO professionals will also deodorize with industrial scrubbers and fogging equipment.

6) Restoration

The final step in the process is restoration, which may include things like minor repair to drywall, installing new carpet, or other reconstruction.

SERVPRO’s professional water damage restoration experts have been trained to strict industry standards, and use state of the art industrial equipment. It’s SERVPRO’s goal to make it seem, “Like it never happened.”

Please contact the SERVPRO® of Stone Mountain / Clarkston for any of your commercial needs.

SERVPRO® is Ready to Help 24/7 if Your Home Has Water Damage

11/12/2019 (Permalink)

When you are dealing with water damage in your home quick action is critical.  Delaying drying service can increase damage caused to your property and cause mold and rot.  SERVPRO of Stone Mountain/Clarkston always answers your call and will send professional help quickly to clean up the mess and help you through the disaster. 

What to Expect When You Call

When you call, we will ask many questions regarding the water damage.  These questions will help us determine what equipment and resources will be needed.

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water damaged home or business
  • When did the water damage or flooding occur?
  • What caused the water damage?
  • What year was the home or building built?
  • Is electricity available?
  • What rooms are affected? 
  • What type of flooring is in the affected areas?
  • Does the home have a basement, a crawlspace or on a slab?

If your home or business experiences water damage, rest assured our staff and technicians are equipped with the knowledge and equipment to restore your property.  Call SERVPRO of Stone Mountain/Clarkston at 770-496-1976 to get immediate help. 

Fire Damage Emergency Tips

11/7/2019 (Permalink)

After the fire department has put out the fire successfully and you are left with the aftermath of fire damage, what should you do?

What to Do After A Fire

  • Your primary focus should be safety first.  Is it safe to stay in the house?
  • Only do activities that are safe for you to perform.
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Wet materials can be very heavy.  Be careful.
  • Call SERVPRO of Stone Mountain/Clarkston to be assured that you will have a professional team to mitigate the fire damage.
  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • If electricity is off, empty freezer and refrigerator and prop doors open.

What NOT to Do After A Fire

  • Don't attempt to wash any walls or painted surfaces.  Leave that to the professionals.
  • Don't attempt to clean any electrical appliances that my have been close to fire, heat or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don't turn on ceiling fixture if ceiling is wet.  The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner.  Improper cleaning may set smoke odor.

The professional team at SERVPRO of Stone Mountain/Clarkston will evaluate the extent of the fire damage and walk through with the homeowner to explain the mitigation process and what can be salvaged, cleaned and deodorized.  Call 770-496-1976.

Our goal is to make it "Like it never even happened."

Safety Tips for Using a Space Heater

11/4/2019 (Permalink)

Recently SERVPRO of Stone Mountain/Clarkston was called to mitigate for fire damage caused by a space heater being too close to flammable drapes.  Furniture, rugs, electronics, curtains, books and pictures were charred and wet.  Our professional team went immediately to work evaluating the damage and sorting through the contents of the damaged areas with the homeowner.  However, this fire could probably been prevented if the homeowner had followed the safety tips for space heaters.

It is not uncommon for people to use space heaters in conjunction with their heating systems.

Below are some safety tips of using a space heater:

  • Space heaters should have certification labels on them.  It ensures that they were tested in a laboratory for safety.
  • Read instructions and warning labels prior to using a space heater.
  • Do not use a space heater that has a frayed or damaged electrical cord.
  • Never leave a space heater running when no one is in the room.
  • Turn off space heaters when leaving the house or going to sleep.
  • Have smoke and carbon monoxide detectors installed in your home.
  • Change batteries in battery operated smoke detectors.
  • Space heaters should only be used temporarily.
  • Do not put items or materials within three feet of a space detector.
  • Space heaters should not be plugged into an extension cord, but into the wall outlet.

SERVPRO of Stone Mountain/Clarkston has the professional technicians, the equipment and training needed to properly mitigate fir damage in homes and businesses.  Call us to help at 770-496-1976. 

Ways To Protect Your Home From Water Damage

6/24/2019 (Permalink)

Did you know water damage can be one of the costliest and most common disasters your home may experience? Bursting pipes, malfunctioning appliances and storm damage are just some of the ways water can   your home! While water damage can be a common issue to deal with as a homeowner, there are things you can do to protect your home from and possibly avoid these tragic scenarios.

Not only will you find that water damage is a big headache to deal with, but it can also have a long-term impact on your home—namely, mold. Mold can start to grow in as little as 24–48 hours of water exposure, so it is important to prepare beforehand for the things that can cause it.

As you begin to think about ways to safeguard your home, break it down by areas of impact to make the task easier.

You can prevent water damage from happening in the basement by checking for water seepage. Look for vulnerable areas of the basement that may need resealing, make sure water drains away from your home, and install a backwater valve.

In the kitchen and bathrooms, water damage can occur due to plumbing and appliance failures.

Be sure to regularly:

  • Inspect all appliances, correcting any issues with hoses and faucets
  • Check all seals and caulking around your showers and tubs.
  • Know where the main shut-off valve is in your home
  • Only run the washing machine or dishwasher while you are home.

It may seem like recovering from water damage is an overwhelming and slightly impossible task, but it doesn’t have to be. Working with SERVPRO® of Stone Mountain/Clarkston  simplifies the entire process of water damage from drying to insurance claims. Call on our highly trained experts who are here to make it "Like it never even happened." at 770-496-1976.

Summer Safety Tips | SERVPRO® of Stone Mountain/ Clarkston

6/24/2019 (Permalink)

Happy 4th of July!

There is nothing like firing up the grill during the summer months! Did you know, July is the peak month for grill fires? A backyard barbeque can become dangerous quickly if proper safety precautions aren’t considered. 

July is also the peak time for firework related injuries.  According to the U.S. Consumer Products Safety Commission, each year around 230 people are injured seriously enough to require medical treatment after firework related incidents.  Fireworks also cause fires to hundreds of homes each year costing millions of dollars in repairs.

As your local SERVPRO® professional, we want you to have an enjoyable and safe summer. Consider the following tips to help ensure your summer celebrations are disaster free!

  • Propane and charcoal BBQ grills should only be used outdoors.
  • The grill should be placed well away from the home, deck railings and out from under eaves and over hanging branches.
  • Keep children and pets away from the grill area.
  • Keep your grill clean by removing grease or fat buildup from the grills and in trays below the grill.
  • Never leave your grill unattended.
  • When using a charcoal grill, let the coal completely cool before disposing in a metal container.
  • Anyone using fireworks or standing nearby should wear protective eyewear.
  • Do not to try to relight or handle malfunctioning fireworks. Keep a bucket of water nearby to fully extinguish fireworks that don’t go off or in case of fire. Children should never pick up fireworks that may be left over as they may still be active.
  • The Safest way to enjoy fireworks is to attend a public display conducted by trained professionals.

SERVPRO® Helps Churches that Experience Water Damage

6/21/2019 (Permalink)

Catastrophes such as fires, storms, and flooding can cause great damage to a church property and the important contents in the building, including altars, paintings, upholstery, and historical documents.  Because churches are largely uninhabited for much of the week, it becomes even more possible for water leaks or damage to go unnoticed for extended periods.

Water damage can damage or ruin hymnals, pews, and carpeting, destroy computer equipment, and delay or cause cancellation of worship services. Like any structure, though, water damage in churches can be avoided by a little judicious inspection of certain areas on a regular basis

  • One area where churches may be especially prone to water damage is the baptistery. Baptistery overflow is quite common, so it is recommended that someone be on hand while it is being filled in order to be able to shut it off if there is a problem. Many have overflow pipes, and these should be checked to make sure there are no blockages or obstructions.
  • Toilet overflows are also problems for churches, especially in the children’s area, where kids are notorious for putting things down the toilet. Have these inspected on a weekly basis to make sure there are no problems.
  • Because many churches are so large, it is not uncommon for windows or even doors to be left open, exposing the building to the elements. Take time after every service or event to make sure the windows and doors are closed and locked securely in order to prevent access by water.
  • Finally, you may want to consider setting up a rotation schedule to perform routine plumbing maintenance. This allows the church to get a head start on any problems that may arise and deal with them appropriately.

SERVPRO® of Stone Mountain/Clarkston is available to help your church or religious institution with any water damage problem.  No job is too small or too large.  Call 770-496-1976.

Tips for Fire Prevention When Grilling

6/20/2019 (Permalink)

SERVPRO® of Stone Mountain/Clarkston would like to wish everyone a happy and safe Fourth of July! We remember, thank and appreciate all of the men and women who protect and serve our country!

We would also like to remind everyone to stay alert and safe when grilling this weekend. Below is a handy little check list to keep in mind!

  • Grill outside away from structures: Pay attention to overhanging tree branches when setting up your grill.
  • Make sure your grill is stable: Be sure the grill cannot tip over. Set up your grill on a flat surface. Consider using a grill pad or splatter mat underneath your grill to protect your deck or patio.
  • Keep your grill clean: remove any grease or fat buildup from the grill and the tray below the grill. If you are using a charcoal grill, allow the coals to completely cool off before disposing them in a metal container.
  • Check for propane leaks on your gas grill: check the gas tank hose for leaks. One way you can check is by applying a light soap and water solution to the hose and then turning on the gas. If there is a propane leak, the solution will bubble. Other signs of a propane leak include the smell of gas near the barbecue or a flame that won’t light.
  • Never leave the grill UNATTENDED: Remember the grill will stay hot for at least an hour after use, therefore Don’t allow kids or pets to play near the grill.
  • Always be prepared to put out a fire: Clothing can easily be caught on fire from shirt tails or aprons. Have baking soda on hand to control a grease fire. You should never use water to put out a grease fire!
  • Be Careful with Fireworks:  Sparks from fireworks can cause fires in nearby homes and other structures.

Most of all ….Enjoy the special Holiday with family and friends..  Remember SERVPRO® of Stone Mountain/Clarkston 770-496-1976 is available to help you at any time with any fire related problems and damages.

Summer Storms Can Cause Lightning Strikes

6/18/2019 (Permalink)

In Georgia summer storms often cause lightning strikes.  When lightning strikes a house, it can travel in many directions.  The surge usually takes the path of least resistance, which means electricity can run throughout all of the wiring and plumbing in your home. 

Three main hazards to a house hit directly by Lightning:

  • Fire Danger: The biggest danger lightning poses to a house is fire.  Flammable building materials such as wood can easily be ignited anywhere an exposed lightning channel comes in contact with or passes through them.  The most common place for lightning to start a fire is in the attic or roof of a house. 
  • Power Surge: Anything electronic in your home is susceptible to damage from a lightning strike.  The surge of power through the wiring can destroy computers, televisions and other electronics.  It can also damage electrical appliances such as refrigerators.
  • Shock Wave Damage: Another major source of damage from lightning is produced from the explosive shock wave.  The shock waves that lightning create is what produces the thunder that we hear.  At close range, these waves can be destructive.  Lightning can easily fracture concrete, stone, brick and that is why brick and stone chimneys can be damaged severely by lightning.

If your Tucker or Stone Mountain home is damaged by a lightning strike that causes fire or smoke, please call the professionals at SERVPRO® of Stone Mountain/Clarkston at 770-496-1976.  We are here to help 14/7.

Business Owners Need To Inventory Contents

6/13/2019 (Permalink)

It is no secret how damaging flames and smoke can be to your business. Everyone knows how grueling, tedious, and expensive smoke and soot clean-up can be, but one area we find that business owners overlook when it comes to protecting their office, are the contents and furnishings inside the office.

Most insurance policies have “contents coverage,” in the event that the contents of a home or business get damaged by fire and/or water. However, policy holders are required to submit a list of the items that were deemed unsalvageable in order to receive payment. SERVPRO® of Stone Mountain/Clarkston takes great care on the job site to note any irreparably damaged items that must be thrown away, but unfortunately not all items can be recognized.

Taking inventory of your business can help identify your belongings in the case of fire and/or water damage. You can do this by taking pictures or by cataloging the space. These resources can help jog your memory as to what was stored in each room. And remember, if you are renting your office space and have tenant's insurance, your inventory is just as critical! SERVPRO® of Stone Mountain/Clarkston is here to assist you in getting your Stone Mountain, Tucker, and Clarkston office spaces back to normal after a water, fire or smoke disaster. Call 770-496-1976 to speak to someone about how we can help.