Recent Posts

What Makes SERVPRO of Stone Mountain/Clarkston so great?

2/19/2021 (Permalink)

Our clients can rely on us to call before we come, to show up on time, to perform the needed work in a timely manner and to explain the process in extensive detail.  We value the confidence that our clients have with us.  Our technicians’ high standard of professionalism can turn an unfortunate water or fire damage into a more positive one by our extraordinary customer service.

Why use SERVPRO for your water, fire or mold disasters?  The main reason to use our company is the type of service we give.  We are committed to helping the homeowner or business understand the process of mitigation or reconstruction to offer the highest quality of service.  Our technicians have many years of experience and have the knowledge of how to best apply the guidelines for the restoration process.

Our business is one that no one hopes to need, but our hope is that we can assist both homeowners and businesses to be prepared and to know who to call if a disaster strikes.

Helpful Tips to Assist on a Plan After a Storm

2/19/2021 (Permalink)

Did you know that having a disaster plan in place for your business or even your home after a storm is an effective way to set yourself up for a faster recovery?

Sometimes, even with the best plan in place, the aftermath of a storm can be challenging to manage. After all, it’s one thing to have a plan for how you’ll handle it and another to put it in place.

Our team has pulled together some of beginning tips to help business and home owners deal with the first stages of the restoration process after a storm.

Here are some things you should consider doing if a storm impacts your home or business:

Remember to follow your plan. Dealing with storm damage to your home or business can come as a surprise, but it is vital at this step to remember and follow your disaster plan. 

Do not panic. While damages to your home or business can be shocking, call us immediately to help you through the process. 770-448-5782. Our team handles storm damages like yours year round. We can help put your mind at ease. 

Be responsive to your insurance company. You’ll have to work closely with your insurance company to ensure your restoration process runs as smoothly as possible. One of the best ways to do that is to document everything well. Take plenty of pictures. (Do not worry, though, when you call SERVPRO of Stone Mountain/Clarkston to come assess damages to your home or business, we take photos of everything as well.)

We are here to help you through every step along the way. 

 We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help you.

Heavy Rainfall in the Forecast, It could cause a Water Loss in Your Home

2/5/2021 (Permalink)

Basements are prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. While heavy rainfall is the most often cause of flooding, there are a number of reasons why your basement could flood, including:

  • A sewer pipe that is blocked or cracked
  • Surface water from heavy rains that can pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity.

Please contact the SERVPRO® of Stone Mountain/Clarkston at 770-496-1976. We are here to help!

Do's and Do Not's after your water loss SERVPRO of Stone Mountain

11/12/2020 (Permalink)


  • Shut off the water source if possible.
  • Remove excess water by mopping and blotting.
  • Remove and prop up wet upholstery cushions for even drying.
  • Place aluminum foil or wood blocks under furniture legs.
  • Hang furs and leather goods separately at room temperature.
  • Remove Oriental or other colored rugs from wet carpeting.
  • Do not use a regular vacuum to remove water.
  • Do not turn on ceiling fixtures if the ceiling is wet and keep out of areas where ceilings are sagging from retained water.
  • Do not leave books, magazines or other colored items on wet carpeting.


  • Emergency Response: Reduce Loss Severity/Pretesting for Restorability.
  • Contents Cleaning Specialists: On-Site or Move Out.
  • Structural Restoration Services.
  • Large Loss Completion with Trained Crew Leaders

Our goal is to help you through the cleanup process and help make it "Like it never even happened."®  Please call us today at (770) 496-1976.

Make sure a fire doesn't happen to you during the Holidays.

11/10/2020 (Permalink)

It is possible for a fire to begin no matter what time of year it is, but during the winter months, it is wise to be extra cautious about them. Winter is the season we see most house fires as reported by the Red Cross, because there are far more activities occurring that make them likely to occur.

Wintertime is the season of making big meals, baking goodies, turning up the heat and decorating the home—but with each of these things comes a risk. These things can still be enjoyed as long as safety remains at the forefront of concern.

Practicing Fire Safety During Winter Activities

Keep safe when cooking. At any time of year, cooking has been shown to be the top cause of house fires—and during the winter season, it becomes even more prevalent. Cooking and baking are a fun way to enjoy winter treats, but it is important to always practice fire safety in the kitchen and keep a fire extinguisher handy in case there are any flare-ups that can quickly be put out.

Heat the house with proper precautions. The warmth of a fireplace or space heater is nice, but these things present serious dangers when used improperly. Space heaters have gotten safer with recent technological developments, so it is smart to make sure you are using a model with built-in safety features. For fireplaces, regular chimney maintenance is key and a fire should never be left to burn unattended.

Decorate with care. Decorating for the winter holidays is a fun activity, but with the introduction of new electrical wiring brings new concerns. At around 25% of Christmas tree fires start from bad wiring, which can be prevented with proper precautions. Never use wiring that is frayed and avoid leaving lights plugged in if you are away or going to sleep. It is also wise to not plug too many things into a single outlet or power strip, as this can lead to sparks.

If you have damage due to a house fire, you can depend on us to help. 

Reduce the Chances That a House Fire Will Start | SERVPRO® of Stone Mountain/Clarkston

9/17/2020 (Permalink)

white fire alarm being tested by a person If you experience any property damage due to a fire, we are here to help.

We can all realistically say we hope to never experience a house fire, but hoping one does not happen and doing what you can to prevent it are two different things. Fires can spread from a single flame in under a minute, but doing what you can to ensure one never starts can go a long way.

Thankfully, fire safety is something everyone can implement around the house through some planning and some prevention. Though you can never get rid of your chances of experiencing a house fire, you can significantly reduce them to keep your household safer.

How Can I Lessen the Chances of Experiencing a House Fire?

Check your smoke detectors. Having smoke detectors installed throughout your home is so important, as they will alert you if there is a fire in the home. Make sure yours are operational by checking them on a monthly basis, and replace them according to your manufacturer’s instructions to prevent any defects from occurring.

Create a fire escape plan. It is important for the safety of everyone in the household that you have a comprehensive fire escape plan that is regularly practiced. It should only take two minutes to exit the home, and every room should have two ways to get out so no one will be trapped in the house depending on where the fire starts.

Limit your fire risks. Whenever you practice good habits around the house, you are reducing the chances a fire can start. Simple things are extremely effective in house fire prevention—never leaving the room while cooking food, not leaving open flames unattended and never running wires under rugs or behind furniture are great tips to reduce your house fire chances.

Keep a fire extinguisher handy. While you should only use a fire extinguisher if it is completely safe to do so, it is good to have one handy in case the need arises. Any time you cook, grill or use an open flame, ensure you have an operational fire extinguisher nearby and are informed on how to use it.

If your home is damaged by a house fire, we are here to help. Our expert fire restoration technicians are here 24/7 to spring into action as soon as you call. Contact us at 770-496-1976 to report your damage and receive a quick response.

Plan for the Worst Case Scenario When It Comes to Storms

8/24/2020 (Permalink)

Stormy Weather Ahead Stormy Weather Ahead

Though it is often the case that a storm will threaten an area and then pass through without disruption, all it takes is one bad storm to cause severe damages to your home and property.

There is no way to predict when storms will cause damage, which is why we always recommend having a safety focused mindset, including preparing in advance for severe weather. If a severe storm does happen, knowing you have done all you can to prevent damage will provide valuable peace of mind.

Do All You Can to Prevent Storm Damage

Prepare your home as much as possible. There are many types of damage storms can cause, many of which are unpredictable—but some can be mitigated with a bit of preparation. Tree branches are some of the biggest culprits of storm damages, so simply maintaining your trees can go a long way, as can securing any loose objects in your yard that the wind could pick up. In case of a prolonged power outage, you may want to consider installing a house-wide generator as well.

Create a family communications plan. Hopefully, you and your family will all be safe at home when a storm begins to threaten the area. All the people and pets can proceed to your designated shelter room of the house and wait out the worst of it well out of harm’s way. However, if this is not the case, it is important that you have a plan regarding communications and reconvening when it is safe to do so, so everyone is accounted for at all times.

Make sure your emergency kit is stocked. Having a at home emergency kit is always recommended  as the first step for any disaster preparations. Not only will they come in handy while you shelter from a storm at home, but in case the power goes out, having access to food and water will be extremely valuable. Make sure you take the needs of each family member into account as you pack yours so that nothing is forgotten.

Consider getting a weather radio. Because of the prevalence of cellphones, many of us do not have any analog options for getting information. In case your phone dies and the power is out, we highly recommend having a backup information source such as a weather radio so you can still get emergency alerts and updates from local weather officials during a storm.

If your home is damaged by a storm, you can depend on us to take care of any damages. Contact us any hour at 770-496-1976 to report damage and receive a rapid response.

Grill Safety to Lower Your Chances of a Fire | SERVPRO® of Stone Mountain/Clarkston

7/27/2020 (Permalink)

Grilling is synonymous with summertime, both because it is an enjoyable reason to get outside and because grilled food always seems to turn out extra delicious. If you are like us and love to use your grill often, we recommend brushing up on your grill safety skills to avoid any harmful fires from popping up at your next cookout.

While this may seem like a minor concern, the U.S. Fire Administration’s research tells a different story, where nearly 6,000 fires are caused by accidents during grilling sessions annually. Making sure you know how to prevent this is key to grilling safely every time.

Brushing Up on Your Grill Safety Skills

Create a safe zone around your grill. Of course, convenience might be the factor that comes to mind when deciding where to place your grill, but do not forget about safety concerns as well. A sudden flare-up can ignite anything in its path, which is why a minimum of three feet of clearance is advised for wherever you set up your grill station. 

Clean your grill grates often. Having food caked onto your grill grates is not just bad for your cooking experience—it is also a common cause of grill fires. Leaving grease and crumbs to accumulate on the grates can lead to a sudden fire if they become too hot, so cleaning your grill after each use is a good habit to get into.

Never leave the grill unattended. A grill flare-up can be sudden, and even if you are just walking away for a moment, it can lead to a fire that quickly turns out of hand. Never walk away from the grill without designating another person to watch it, and be sure you have an operational fire extinguisher nearby in case a flare-up does occur.

Inspect the grill regularly. Before you turn on the gas and get to cooking, inspect your grill carefully for any defects, wear or tear. Gas connection lines that run from your propane tank can fail with time, leading to a gas leak that can explode when a flame is applied. Instead of chancing it, a quick visual inspection will tell you everything you need to know.

If you have a grill fire that does damage to your home, we are here to help. You can call us anytime at (770)496-1976 day or night, to have a quick response from our restoration experts.

Fire and Smoke Deodorization

6/23/2020 (Permalink)

Smoke and Fire Deodorization

Strong smells often linger after having a fire.  The type of smells that develop are determined by the type of material that was on fire or smoldering.  A hot fire that burned natural building materials will smell different than that of a protein fire from frying or a slow smoldering fire that burned plastics and rubber.  These odors can cause years of problems if they are not handled by a professional.  At SERVPRO of Stone Mountain/Clarkston we employ a multi-step approach to deodorization.

Source Removal

The first step in deodorization is to find the source.  In the case of a fire the area may be obvious, however there are many causes of odor that may not be easily noticed.  Once the source is found by our trained technicians we must remove it. 


The next step in the process is to clean the effected areas.  Many of the soot particles are deposited both on and often inside certain building materials depending on how hot the fire was.  Our technicians are trained on different cleaning strategies dependent on the surface to be cleaned and the soils deposited.


We employ a combination of pairing and masking deodorization techniques depending on the situation.  Hot fires open the pores of building materials where foul smelling soot can be deposited.  When the fire is extinguished and the materials cool down, the pores of these material shrink, thus trapping odor molecules inside.  In such cases we will use a pairing agent along with a Hot Thermal Fogger to reopen the pores.  The pairing agent will attach to and change the odor molecule so that it no longer smells.


While sealing of wood is not always required, we will often do this on studs and structural members.  One of the reasons for sealing is because these building components are often covered up by drywall, or they are located in hard to reach areas.  Summer brings hot weather and as building materials heat up, these materials are capable of releasing odors.  Sealing ensures that any soot not completely eliminated from cleaning remains trapped.

Large Loss Commercial Clean Up

6/20/2020 (Permalink)

Commercial Water Damage Restoration

Water damage to your commercial building can be as simple as outside flood water entering the front lobby of your building or as complex as a fire sprinkler discharging on the tenth floor of an office building.  We have extensive experience on all different types and sizes of commercial water losses in the greater Atlanta area.

Developing a Plan

As soon as we arrive onsite our number one priority is learning your main priority.  After all, nobody knows your business better than you do!  Our technicians understand that you need to have your business up and running as soon as possible.  We also understand that as a business owner or manager you are having to deal with dozens of needs during a crisis: employees, inventory, technology, customers.  We need to understand your priority so that we can develop a plan that works for your business.

Large Loss Response Team

SERVPRO of Stone Mountain/Clarkston is a qualified Large Loss Response Team (LLRT).  Being named an LLRT team member means that we have been vetted for having the resources and experience to handle large commercial losses.  So when an emergency situation arises in your business, give us a call and we will be on our way with the help you need!