Recent Posts

Fire and Smoke Deodorization

6/23/2020 (Permalink)

Smoke and Fire Deodorization

Strong smells often linger after having a fire.  The type of smells that develop are determined by the type of material that was on fire or smoldering.  A hot fire that burned natural building materials will smell different than that of a protein fire from frying or a slow smoldering fire that burned plastics and rubber.  These odors can cause years of problems if they are not handled by a professional.  At SERVPRO of Stone Mountain/Clarkston we employ a multi-step approach to deodorization.

Source Removal

The first step in deodorization is to find the source.  In the case of a fire the area may be obvious, however there are many causes of odor that may not be easily noticed.  Once the source is found by our trained technicians we must remove it. 

Cleaning

The next step in the process is to clean the effected areas.  Many of the soot particles are deposited both on and often inside certain building materials depending on how hot the fire was.  Our technicians are trained on different cleaning strategies dependent on the surface to be cleaned and the soils deposited.

Deodorizing

We employ a combination of pairing and masking deodorization techniques depending on the situation.  Hot fires open the pores of building materials where foul smelling soot can be deposited.  When the fire is extinguished and the materials cool down, the pores of these material shrink, thus trapping odor molecules inside.  In such cases we will use a pairing agent along with a Hot Thermal Fogger to reopen the pores.  The pairing agent will attach to and change the odor molecule so that it no longer smells.

Sealing

While sealing of wood is not always required, we will often do this on studs and structural members.  One of the reasons for sealing is because these building components are often covered up by drywall, or they are located in hard to reach areas.  Summer brings hot weather and as building materials heat up, these materials are capable of releasing odors.  Sealing ensures that any soot not completely eliminated from cleaning remains trapped.

Large Loss Commercial Clean Up

6/20/2020 (Permalink)

Commercial Water Damage Restoration

Water damage to your commercial building can be as simple as outside flood water entering the front lobby of your building or as complex as a fire sprinkler discharging on the tenth floor of an office building.  We have extensive experience on all different types and sizes of commercial water losses in the greater Atlanta area.

Developing a Plan

As soon as we arrive onsite our number one priority is learning your main priority.  After all, nobody knows your business better than you do!  Our technicians understand that you need to have your business up and running as soon as possible.  We also understand that as a business owner or manager you are having to deal with dozens of needs during a crisis: employees, inventory, technology, customers.  We need to understand your priority so that we can develop a plan that works for your business.

Large Loss Response Team

SERVPRO of Stone Mountain/Clarkston is a qualified Large Loss Response Team (LLRT).  Being named an LLRT team member means that we have been vetted for having the resources and experience to handle large commercial losses.  So when an emergency situation arises in your business, give us a call and we will be on our way with the help you need!

Candle Safety in your home

6/19/2020 (Permalink)

open flame candles Be aware of the potential dangers that candles can cause

Candles can put a nice touch on a freshly clean home or be used during power outages. No matter how you use your candles, they can potentially become a danger to your home.

While flashlights and battery-powered lamps are safe sources of light during lengthy power outages, candles are also reliable alternatives if used safely. It’s important to remember that a candle is an open flame, which always runs the potential risk of a fire-related accident. According to the National Fire Protection Association, more than 20% of candle fires involving fatalities occur during a loss of power.

Here are some safety precautions to follow when the lights go out:

DO pay attention to proximity. It’s important to make sure that you’re not burning a candle on or near anything that could catch fire. Keep candles at least 12 inches away from furniture, drapes, bedding, carpets, books, or any other flammable objects. Place burning candles at least 3 inches apart from one another so they don’t melt one another or burn improperly.

DON’T leave burning candles unattended. Try to restrict people and candles to one room in the house so the location of family members can always be accounted for and you can keep an eye on open flames. Extinguish all candles before going to bed or leaving a room.

DO place candles on a fire-resistant surface. Place a handle in its holder on a stable, nonflammable surface, such as a metal cookie sheet, frying pan or ceramic plate.

DON’T light a candle if you smell gas. If you smell gas inside or outside your home, immediately put out all open flames, shut off your gas supply, leave the area, get to a safe place, and call 911.

DO use pillar or container candles. Broader-based candles are a suitable option for power outages, as these are less likely to be accidentally knocked over. When possible, candles should be enclosed within glass hurricane holders or globes.

DON’T use candles as a search guide or night light. Avoid walking around with a candle. Dark rooms can increase the chance of tripping or brushing against a flammable item. Use a flashlight instead.

DO keep candles out of reach of children and pets. Place candles up high to avoid the risk of pets, children, or adults accidentally bumping candles over in the dark.

If you have any questions on candle safety or need any fire mitigation services, contact our franchises SERVPRO of Stone Mountain/Clarkston at (770)496-1976. We are available 24/7 to assist.

Tips to Improve Your Safety in Severe Weather

6/17/2020 (Permalink)

dark cloudy sky, storm sign Always be prepared for severe storms

Because of how regularly severe storms and weather events can occur during the warmer seasons of the year, every single storm should be revered as a possible threat. Every storm has the potential to cause significant damage and pose a serious threat to unprotected people, so before one strikes, make sure you are doing what you can to boost your household safety efforts just in case.

Being aware of what watches and warnings mean, having ample emergency supplies stored and having multiple ways to tune into emergency broadcasts will help you be certain that you are as prepared as possible.

Be Aware of What Watches and Warnings Mean

When severe weather is on the way, local officials will generally issue watches and warnings to keep the public informed about the current conditions, so it is important to know what they mean. A storm watch is issued if conditions are particularly favorable for a storm to develop, but one has yet to occur in the area. A storm warning is more serious, as it means storms have been spotted on the ground and are a threat to the area. During a storm watch, you can simply stay alert, but during a storm warning, you should take cover immediately

Have Ample Emergency Supplies Stored

If a storm is nearby, it is important to seek shelter and stay put until the threat passes—which is why having everything you need at home is so highly recommended. Be sure you have enough food and water packed for everyone in your family in case utilities go out, as well as flashlights and extra batteries so you have a light source. You should also have a “safe zone” in the home—somewhere you can go that is sheltered from external walls as much as possible where you can wait out the worst of the storm.

Have Multiple Ways to Tune Into Emergency Broadcasts

While most of us rely on our smartphones to get information about the weather, this method can have some drawbacks and is not reliable during severe weather. Because cell reception can be spotty during severe storms and electricity is often unreliable, make sure you have multiple ways to get alerts that do not depend on the traditional power grid. A non-electrical weather radio powered by batteries or manually is often a good solution for this.

If your home has been impacted by storm damage, we are here for you. You can contact SERVPRO of Stone Mountain/Clarkston at (770)496-1976 to get a quick response to your home’s damages.

Water Loss in Commercial Buildings

6/12/2020 (Permalink)

When business owners visualize water damage, they often picture a massive storm wiping out power lines, flooding offices, and shutting down businesses for days at a time. It is true that commercial water damage is often the result of floods and water that stems from weather events and storms.   However, many entrepreneurs and business space renters forget that storms and severe weather aren't the only causes of floods and water damage. Here are some of the typical causes of water damage to commercial buildings.  

1. Malfunctioning sprinkler systems Some older office and retail buildings still have outdated sprinkler systems that work in conjunction with fire protection systems. While such sprinklers can come in handy during a fire emergency, they can also cause commercial flood damage if they are faulty or in need of replacement. This could easily damage inventory and business assets.

2. Damaged appliances and equipment This cause of commercial flood damage is more common in restaurants and catering facilities, as well as any business that has appliances and equipment that make use of water. If the appliance fails and sends water across your building, especially during late hours when no one is around, you may come back to work and face a water emergency.  

3. Broken pipes and plumbing Just like in a residence, if the plumbing system in your workplace fails water damage could be the result.   

4. Backed up sewer lines This is another cause of commercial water damage that often catches business owners by surprise. Should the sewer line to your building back up or become damaged, realize the potential dangers of contaminated Black Water which can cause health effects and ruin products and office furnishings.   

If your business has suffered commercial water damage, our franchises SERVPRO of Stone Mountain/Clarkston will get you back up and running again. Call us anytime 24/7 at 770-496-1976 for fast help.

Water Damage in a commercial building

6/11/2020 (Permalink)

Commercial water damage can be caused by an amount of different issues. Anywhere from rainstorms, broken pipes, or humidity to faulty appliances or slow leaks. Any of these incidents can lead to microbial or bacterial growth if it is not cleaned up properly. A full-service property restoration company like us, SERVPRO of Stone Mountain/Clarkston can help your business recover from water damage, no matter how big or how small the loss may be. We understand that the damage needs to be mitigated as quickly as possible to minimize the downtime your business may experience, and here at SERVPRO, we have 24-hour emergency response, every day of the year in Stone Mountain/Clarkston and the surrounding areas. Our technicians will work alongside utility companies and commercial plumbers to make sure your building is secure against any secondary water damages or loss. If you experience a loss that is considered a Category 3, i.e. sewage water, our professionals, who are IICRC-certified, will decontaminate your property working under specific standards. Our techs can work alongside certified environmental hygienists to give testing and clearances so you and your staff can have a peace of mind. Part of this process includes our technicians using special treatments to avoid mold growing in your building. In cases of long-term moisture where mold is already found, our certified mold remediation specialists will clean and get rid of as much mold growth as is possible.  Our team has the equipment and the staffing to take care of a commercial water loss of any size. We can help you recover from industrial plumbing failure and major floods to any other loss your commercial building might face If you’ve experienced a commercial water loss, speak with us at our franchise, SERVPRO of Stone Mountain/Clarkston by dialing 770-496-1976 for a prompt 24/7 response.

SERVPRO is Equipped for Commercial Losses in Stone Mountain

6/11/2020 (Permalink)

When you're a business owner and you run into an unexpected commercial disaster, you should call our franchises SERVPRO of Stone Mountain/Clarkston at 770-496-1976. We can immediately dispatch technicians to come assess any situation that is stopping your business from operating. SERVPRO of Stone Mountain/Clarkston will do everything in our power to help you and your business when trouble arises. 

Tips until SERVPRO arrives:

  • Shut off the water source, if identified.
  • Place aluminum foil or wood blocks under furniture legs.
  • DO NOT use regular vacuum to remove water
  • Locate insurance information
  • When we arrive we will do a very thorough dry out and complete it in a timely manner. We practice the science of drying...and we specialize in restoring your property. We are a "One Stop Shop" – Which means we are a company that can dry out your property, take care of your contents, and rebuild if necessary. Call our franchises SERVPRO of Stone Mountain/Clarkston at 770-496-1976, we are available to you 24 hours a day, 7 days a week for all your commercial needs.

Severe Weather, are you ready?

6/10/2020 (Permalink)

Are you ready for Severe Weather?

Severe weather is unpredictable and SERVPRO® of Stone Mountain/Clarkston wants you to be safe no matter the season! Below are some severe weather readiness tips to help guide you, no matter what type of disaster you may encounter.

Weather Radios: Weather radios are the most reliable way to receive notifications of severe weather in your area. Although cellular phones, weather apps, social media as well as wireless emergency alerts (WEA’s) are what the majority of us depend on to keep informed, the truth is those devices can have their limitations during severe weather and can be interrupted. Mobile devices rely on towers and those towers can be damaged and cease to function during severe weather. A weather radio, WITH CHARGED BATTERIES, is the most reliable way to be informed of severe weather. Be sure to properly program your weather radio so you only receive the alerts you want for the counties you want.

Emergency Supply Kit: Having an emergency kit can be a life saver. Most emergency management agencies recommend supplies for up to three days. The following is a list you can use as a guideline:

Water – 1 gallon per person per day

Food – non-perishable

Manual can opener

Battery operated radio, preferably a weather radio

Flashlight

Extra batteries for radio and flashlight

First Aid kit

Whistle to signal help

Clothing, blankets

Dust mask 

Plastic sheeting, garbage bags, and duct tape

Wrench or other tools to shut off utilities

Hygiene items

Important documents. (Copy of insurance policy, bank account info, identification, etc.)

Fire extinguisher

Matches in waterproof case

Cash

Make family plan: Make sure all members in the household are aware where they are to go in the event of severe weather. If for some reason the family is separated in the event of a severe storm, have a meeting place established as to aid in finding each other amidst devastation.

Call SERVPRO® of Stone Mountain/Clarkston 770-496-1976. We are here to help!

Storm Damage to your property in Stone Mountain

6/10/2020 (Permalink)

When heavy rains and high winds hit hard, property destruction and loss can be devastating to you as a homeowner. Structural damage to the exterior of your home is followed by interior devastation from water and winds. Storm damage is rarely isolated to just a few buildings in an area adding the challenge of finding a restoration company that can respond swiftly to your needs to an already anxiety provoking situation. SERVPRO of Stone Mountain/Clarkston delivers the help you need swiftly, even when a local disaster is widespread as we can call upon a network of over 1,650 franchises nationwide to respond if the need is great.   Storm damage can feel overwhelming, but your fear and panic will disappear when our team of professionals responds to your water, wind, and flooding repair fulfilling your restoration needs. Your particular situation is of paramount importance to us, and you need not worry that your repairs and restoration will take a back seat even when many in your area are struggling to recover from the same issues you face. Choosing our company puts in motion a vast support system, but our local ownership means you will receive a personalized approach to your particular situation, efficiently returning your home back to its pre-storm condition just “Like it never even happened.”   Placing your trust in SERVPRO of Stone Mountain/Clarkston for your storm damage needs will reap you benefits that less qualified companies simply cannot deliver. We use state of the art equipment to clean, repair, and restore your home and in the process, we also restore your and your family’s peace of mind. Our technicians are highly trained and qualified, current in Institute of Inspection Cleaning and Restoration Certification (IICRC) for any procedure needed to bring your home back to the comfortable and comforting refuge you deserve. We also work closely with your insurance company, ensuring that all the work necessary is approved and compensated according to the terms of your policy. Our high standards and relentless drive to do the job on time while meeting local specifications means you and your family will quickly return to the quiet enjoyment of your house and neighborhood. We are not satisfied until you are happily back in your restored dwelling.   Once you make sure that your family is safe after a major storm, your first call should be to SERVPRO of Stone Mountain/Clarkston. Dial 770-496-1976  24/7 and begin the road to recovery by scheduling an inspection with our storm damage experts.

Water Damage Restoration

6/9/2020 (Permalink)

If you discover a water leak in your home, the first few minutes are critical.  The top priority is to avoid panic and focus on getting the source of the water stopped.  The most common water leaks in a home can be traced to the kitchen or a bathroom. 

Most all common water supplies in a residence have a cut-off valve nearby and all valves can be turned off with a clockwise turn.  If the source of the leak is your washing machine, the valves to turn off the flow are located behind the machine.  Do not disconnect the hoses.  Instead, turn off the water flow where the hoses are connected in the wall. 

In the kitchen, you will find shut-off values for the faucet under the sink.  This is also where you will most likely find the shut-off valve for an ice maker, if your freezer is equipped with one.  The valve that controls your sink is usually the same valve that provides flow to your dishwasher.  In a bathroom, cutoff valves are below the sink and may be within a sink cabinet if you have one.  The supply line for the toilet is commonly located under and behind the seat. 

A water heater can also be the source of your leak.  If it is a gas tank, turn off the gas supply first then turn off the water.  The water supply valve is usually located near or above the top of the tank.

Stopping the leak at its source as quickly as possible will minimize damage to cabinets, floors, walls and contents.  Within a single minute, several gallons of water can flow into your home and saturate anything in its path, including adjacent rooms. 

Some leaks cannot be stopped with an inside valve so the water supply to your house has to be interrupted.  Lines carrying water into your home come from a main line outside that can usually be found close to the street where your water meter is located. 

At SERVPRO® of Stone Mountain / Clarkston, we are experts at mitigating water damages.  Our emergency services include extraction, removal of damaged debris, getting your home dry and providing you with the information and services you need to make water damage “Like it never even happened.”  Call us at (770) 496-1976 or visit us on the web at www.SERVPROstonemountainclarkston.com.