Recent Posts


3/16/2018 (Permalink)

SERVPRO has a restoration process that all clients are brought through. This process assures that the home or office is always restored to a clean, sanitary state as quickly and as efficiently as possible. SERVPRO clients have had this process applied to their water damage disasters.

The six-step process includes:

1) Initial contact

SERVPRO is proud to offer 24-hour emergency response. Here at SERVPRO, we understand that, when dealing with water damage emergencies, every minute counts. When you call, the representative will ask specific questions regarding your particular water damage emergency.

2) Inspection and assessment

The restoration process will officially begin with a detailed assessment of the damage by a certified professional. There are different classification levels of contamination that will determine what steps are required to complete the restoration.

3) Water extraction/removal

The water extraction process will remove the majority of the water from the home or office. If extensive restoration is needed, we can conduct a “move out” to safely and efficiently move out belongings. Our professionals will inspect and determine if carpet or carpet padding will need to be replaced.

4) Drying/dehumidification

After the water removal process, floors and walls will need to be dried and dehumidified fully to prevent warping or potential mold damage. Using specialized equipment, our professionals will remove the last trace amounts of moisture in the home or office.

5) Cleaning/sanitizing

After extracting the water and fully drying the surfaces, SERVPRO professionals will clean the surfaces as well as belongings like furniture and personal items that may have been damaged by the water.

6) Restoration

The final step in the process is restoration, which may include things like minor repair to drywall, installing new carpet, or other reconstruction.

SERVPRO of Gwinnett County SE’s professional water damage restoration experts have been trained to strict industry standards, and use state of the art industrial equipment. It’s SERVPRO’s goal to make it seem, “Like it never even happened.” Call us at 770-448-5782 for all your water damage needs.

Bio-Hazard Remediation

3/13/2018 (Permalink)

Bio-Hazard remediation is a solemn but necessary practice in the field of restoration. If you have ever had the misfortune to discover a deceased family member or loved one, you may not realize how important it is to inquire about forensic remediation services. Bio-Hazard remediation can be necessary to restore a home back to preloss conditions. The three main causes of forensic damage are: suicide, homicide, and unassisted deaths. An unassisted death occurs when someone expires and the body is not discovered for an extended period of time. If a body sits for an excessive amount of time, the advanced stages of decomposition set in. Unassisted deaths are unfortunately common and more damage to the home can occur the longer a body is allowed to decompose. 

The biggest reason to have a professional company to perform this service is safety. It cannot be stressed enough how important safety is when it comes to any environment that may deal with blood or other bodily fluids. First and foremost, blood is pathogenic. What that means is that any fresh blood has the possibility to make you sick. Technicians are donned in Tyvek suits, gloves, and full face shields. Having the correct personal protection equipment is crucial when handling any materials affected with blood. There are times when the bereaved enlist volunteers to help clean up the areas that wear little or no protective gear and are subjecting themselves to a harmful environment. During extreme cases, any illness obtained by volunteers could potentially hold the bereaved liable for damages. When you hire SERVPRO of Gwinnett County SE, you don't need to worry about any such complications because we educate our employees to be certified in all restorative fields. Each franchise carries various insurances necessary for the restoration field.

            Another main reason to outsource this line of work to the professionals is to insure that you are receiving the most quality of service. Certified technicians will understand what types of materials are salvageable or not depending on how affected the areas are. When blood is pooled on the carpet, it is not safe to clean and sanitize the area. The most appropriate step to take is to remove the carpet and pad. Once the carpet and pad has been removed, the technicians will now address the sub floor. The sub floor will be cleaned and sanitized with an E.P.A. registered disinfectant and sealed with an antimicrobial sealer if necessary. There have been scenarios where the bereaved has tried to clean and sanitize porous materials such as carpet, but then have become sick in the future. If porous materials are only lightly affected by splatter instead of being completely saturated, they may be cleaned and sanitized. However, in many instances of cleaning and sanitizing, these lightly affected areas still leave an unsightly stain.

            After the damage has been assessed and the areas properly mitigated, any soiled materials are then bagged in bio hazard bags and properly discarded and hauled from the work site. A side effect of the deceased can be the odor. We have several different pieces of equipment that are designed to handle many types of odors, especially odors that are protein base. Once the technicians are completely finished, the affected area is now safe for the bereaved and will allow them to mourn properly without the added stress.

Please contact the professionals at SERVPRO of Gwinnett County SE at 770-448-5782. We are always here to help.

Emergency Ready Profile

3/12/2018 (Permalink)

No one plans on a disaster, but you can plan to be “Ready for whatever happens” by letting one of our Marketing Representatives complete an Emergency Ready Profile on your business or office site. The best way to reduce business interruption following a disaster is to plan for it now. An Emergency Ready Profile will contain the following:

  • Emergency Action Checklist
  • Advanced Warning and Emergency Contacts
  • Emergency Contacts
  • Main Utility Information (Shut Off Locations)
  • Primary Contact Information (Work Authorization Contact)
  • Insurance Contact Information
  • Miscellaneous Contact Information
  • Property Overview
  • Building Access Information

Not too long ago we completed an Emergency Ready Profile on a well-established funeral home, but no one in the office knew where the water cut-off was located. The next day when the owner of the funeral home was on site, he showed our representative the water cut-off. It was under a brick under some azalea bushes! Can you imagine the scope of water damage if the owner were absent and no one else knew the location of the water cut-off. Needless to say, he was delighted to have an Emergency Ready Profile. Now he can enjoy his vacations more knowing that his company has a written emergency plan and a digital one.

By implementing an Emergency Ready Profile for your business, you can benefit from SERVPRO'S 40 years of experience in reducing the impact of any natural or man-made disaster. Call SERVPRO of Gwinnett County SE at 770-448-5782 so we can create your Emergency Ready Profile today!

Severe Weather Readiness

3/2/2018 (Permalink)

Are you ready for Severe Weather?

Severe weather is unpredictable and SERVPRO® of Gwinnett County SE wants you to be safe no matter the season! Below are some severe weather readiness tips to help guide you, no matter what type of disaster you may encounter.

Weather Radios: Weather radios are the most reliable way to receive notifications of severe weather in your area. Although cellular phones, weather apps, social media as well as wireless emergency alerts (WEA’s) are what the majority of us depend on to keep informed, the truth is those devices can have their limitations during severe weather and can be interrupted. Mobile devices rely on towers and those towers can be damaged and cease to function during severe weather. A weather radio, WITH CHARGED BATTERIES, is the most reliable way to be informed of severe weather. Be sure to properly program your weather radio so you only receive the alerts you want for the counties you want.

Emergency Supply Kit: Having an emergency kit can be a life saver. Most emergency management agencies recommend supplies for up to three days. The following is a list you can use as a guideline:

  • Water – 1 gallon per person per day
  • Food – non-perishable
  • Manual can opener
  • Battery operated radio, preferably a weather radio
  • Flashlight
  • Extra batteries for radio and flashlight
  • Frist Aid kit
  • Whistle to signal help
  • Clothing, blankets
  • Dust mask or bandanas
  • Plastic sheeting, garbage bags, and duct tape
  • Wrench or other tools to shit off utilities
  • Hygiene items
  • Important documents. (Copy of insurance policy, bank account info, identification, etc.)
  • Fire extinguisher
  • Matches in waterproof case
  • Cash

Make family plan: Make sure all members in the household are aware where they are to go in the event of severe weather. If for some reason the family is separated in the event of a severe storm, have a meeting place established as to aid in finding each other amidst devastation.

Call SERVPRO® of Gwinnett County SE at 770-448-5782. We are here to help!

Basement Flooding

3/2/2018 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your basement could flood, including:

  • A sewer pipe that is blocked or cracked
  • Surface water from heavy rains that can pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get. The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. 

Please contact the SERVPRO® of Gwinnett County SE at 770-448-5782. We are here to help!

When Winter Weather Strikes

12/8/2017 (Permalink)

Winter weather can lead to water damage, roof damage, broken pipes & ice damming. SERVPRO of Gwinnett County SE wants to make sure you are prepared for storms and know what to do in case you do have a damage! 

Tips for Preparing your Home for Winter Weather:

  • Keep cabinet doors open during cold spells. This allows warm air to circulate around pipes. 
  • Keep a slow trickle of water flowing through faucets, especially if the pipes for faucets run through unheated or uninsulated areas of the home. 
  • Consider shutting off outdoor faucets. Find the shutoff valve in the basement or crawl space and turn it to "off".
  • If you follow the previous step, then open the outdoor faucet to help ensure it drains completely and the inner valve is shutoff. 
  • Ensure gutters are clean and secure. Leaves and debris accumulate, causing a damming effect on gutters, which could lead to roof problems and water damage. 
  • Proper maintenance of your furnace can help reduce the risk of puffbacks.  
  • Tips for Preparing your Business for Winter Weather:
  • Check your business property for downed tree limbs and branches. Weather, such as wind, heavy rain, ice and/or snow, can cause branches to fall which would cause damage to the property and potentially cause personal injuries.
  • Inspect property, especially walkways and parking lots, for proper drainage to alleviate flood hazard potential.
  • Inspect all handrails, stairwells and entryways to address and correct potential slippery or hazardous areas. Install mats or non-slip surfaces and post caution signs where water could be present.  
  • Ask SERVPRO of Gwinnett County SE about creating an Emergency Ready Profile for your business for any future or potential emergencies.  

If your Gwinnett County home or business experiences water damage, broken pipes or ice damming, don't hesitate to contact SERVPRO® of Gwinnett County SE at 770-448-5782. We'll make it "Like it never even happened." 

Dangers of Deep Frying a Turkey

11/15/2017 (Permalink)

Every holiday people are lured in by the promise of moist, sweet turkey meat and the deep turkey fryer has become an increasingly popular way to make a Thanksgiving or Christmas dinner.  However, cooking up Tom the Turkey in a vat of boiling oil does come with many dangers.

According to the National Fire Protection Association, every year deep-fryer fires are responsible for five deaths, 60 injuries, the destruction of 900 homes and more than $15 million in property damage.

Therefore it is most important to follow a few safety precautions if you choose to fry a turkey for the holidays.

  • Don’t Deep Fry a Frozen Turkey

Frozen turkeys are full of moisture, and we all know how water and hot oil don’t mix well.  Make sure that your turkey is completely thawed before trying to fry it.

  • Turkey Fryers can Easily Tip Over

Be sure that you place your turkey fryer on solid footing so that it will not tip over, spilling hot cooking oil over a large area.

  • Don’t Let Oil Get Too Hot

When oil gets around 400-425 degrees it can catch on fire by itself.  Most fryers do not have thermostat controls, and it would be prudent to have a thermometer to make sure you keep the oil below 400 degrees.

  • Don’t Use Too Much Oil

An overfilled cooking pot can cause oil to spill when the turkey is put in, and when the oil runs down next to the flame on the burner, a catastrophic fire could result.

  • Never Deep-Fry Indoors or in a Garage

The best place to use a turkey fryer is on a level spot out in your yard away from the house or anything flammable.

May these tips help you and your family to enjoy a safe holiday with a delicious fried turkey. Remember to call SERVPRO® of Gwinnett County SE if you have any water, fire or mold problems during the holidays. Call us at 770-448-5782. We can help 24/7.

Celebrate Safely

11/15/2017 (Permalink)

Each November families gather to celebrate Thanksgiving by preparing a delicious feast, but if you don’t practice safe cooking habits, your holiday could become hazardous very quickly. According the  National Fire Protection Association, cooking fires are the number one cause of home fires and home injuries, and Thanksgiving is the leading day for home cooking fires, with three times the average number.  The leading cause of fires in the kitchen is unattended cooking. 

Tips for avoiding kitchen fires:

  • Be alert! If you are sleepy or have consumed alcohol don’t use the stove or stovetop.
  • Stay in the kitchen while you are frying, grilling, boiling or broiling food.
  • If you are simmering, baking or roasting food, check it regularly, remain in the kitchen while food is cooking and use a timer to remind you that you are cooking.
  • Keep anything that can catch fire – oven mitts, wooden utensils, food packaging, towel or curtains – away from stovetop.

If a fire occurs while you are cooking, consider the following safety protocols to help keep you and your family safe.

  • Keep a lid nearby when you are cooking to smother small grease fires. Smother the fire by sliding the lid over the pan and turn off the stovetop. Leave the pan covered until it is completely cooled.
  • If you try to fight the fire, be sure other are getting out and that you have a clear way out.
  • For an oven fire, turn off the heat and keep the door closed.
  • If the fire is out of control, just get out! When pou leave, close the door behind you to help contain the fire.
  • Call 9-1-1 or the local emergency number after you leave.

SERVPRO of Gwinnett County SE and their professional team wish you a safe and happy holiday season.

SERVPRO® Gets CPR Training

8/4/2017 (Permalink)

What started out as just training for our on-site personnel turned into training for our whole office. SERVPRO® received a visit from Benjamin Karp at Georgia CPR. In the picture you can see us practicing our CPR techniques!

We were taught how to position a person to perform chest compressions and how to properly administer the technique. In addition to learning how to administer CPR, we learned whether or not you should. We were taught that before beginning CPR, you should first check to see if the person is conscious or unconscious. We were taught how to use an automatic external defibrillator (AED) to deliver a shock to a patient before beginning CPR as well. 

In conclusion, Not only are we a firm that is certified in Water, Mold and Fire but we are all certified in CPR, First Aid and AED as well! We are always prepared!!

Meet Our Reconstruction Team

8/4/2017 (Permalink)

General Meet Our Reconstruction Team Meet Scott, Tony, Lori & Mike.

We are excited to introduce our Reconstruction Team. We have 3 Project Managers: Mike, Scott and Tony and Lori, our Reconstruction Administrator!

Our experience in construction dates back to the early 2000's when we started out as just a general construction company.

Our reconstruction department can handle any size job. We will do insurance jobs or self-pay jobs. No job is too small or too large for our team.

We believe in quality, honesty and hard work.  We are a company based on trust and reliability. We value our customers opinions and strive to make it the easiest experience in a difficult time.

If you are looking for a reliable reconstruction team, than we are your guys. We build more then homes, we build lasting relationships.